In mid-summer while we were in Thailand, my family decided it would be better for our son to live off-campus at Seton Hall University. We communicated with Ms Ravin by email and Skype, and she did an excellent job of identifying good options near the university very quickly and communicating them to us. She was very responsive despite an eleven hour time difference and gave us useful advice. We had a real sense of engagement from her. When we decided on a unit, she helped us reach agreement and convinced the landlord to wait a week until we returned to the US before receiving the security deposit and first month’s rent. We subsequently learned that other SHU students have had trouble finding units during the late summer, which increased our appreciation of Ms Ravin’s effective support.